![]() ![]() Suzy doesn’t provide specific details about her qualifications. Suzy should have someone read her cover letter before it’s sent out if grammar isn’t her strong suit. Customer service representatives need good grammar, so this blunder isn’t going to go over well with the hiring manager. The fourth sentence of her cover letter contains two grammatical errors. ![]() We all have our strengths and weaknesses. Suzy says she saw the ad “a few weeks ago.” Why did it take her a few weeks to respond? Suzy might come off as lazy if she tells the hiring manager that she didn’t take immediate action. Suzy’s typos make her seem careless, and that’s not going to impress HR. Did you catch them? The job posting specifically stated that only detail oriented persons need apply. Suzy’s cover letter has two typos: one in the first sentence and one in the third sentence. The first paragraph is critical to capturing the readers’ attention and should specifically name the job title of interest, and what excites you about the position and company. Although the ad didn’t reference a name, a quick Google search can reveal the hiring manager’s full name and make Suzy’s cover letter stand out. Suzy uses a generic greeting that won’t grab the hiring manager’s attention like a personalized one. Let’s explore what went wrong with Suzy’s customer service cover letter example as we dissect her efforts below. Sunshine What’s Wrong With This Customer Service Cover Letter I think this makes me a good candidate for the job. I’ve taken lots of continuing education courses and I excelled at each of them. I been working as a customer service representative for a long while now, but my current employer is changing our customer service software and I think the software we got now works just fine. I love helping people, and I always make sure every customer is a happy customer by givings them what they want. A few weeks ago, I saw you ad for a customer service representative. ![]()
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